This Customer 360 demo showcases how a utility can improve customer satisfaction and engagement while responding faster to reliability, affordability, and program-enrollment needs. It starts by unifying all available data about customers (AMI, billing, outage, program, survey, and complaints) into a single governed data model closely aligned with the Databricks Industry Data Model for Energy & Utilities. Then we'll explore an interactive map hosted in Databricks Apps where every county, neighborhood, and household tells a story. Switch lenses to see where complaints cluster, where outage minutes pile up, and where DER and efficiency programs are landing, then ask questions of the map in plain language with a Genie Agent.